Federal Complaint Procedures

• Title I, Part A – Improving Basic Programs Operated by Local Educational Agencies
• Title I, Part A – School Improvement Grants, referred to as 1003(a) and 1003(g)
• Title I, Part C – Education of Migratory Children
• Title I, Part D – Prevention and Intervention Programs for Children and Youth Who Are Neglected, Delinquent, or At-Risk
• Title II, Part A – Supporting Effective Instruction
• Title III, Part A – Language Instruction for English Learners and Immigrant Students
• Title IV, Part A – Student Support and Academic Enrichment
• Title IV, Part B – 21st Century Community Learning Centers
• Title IX, Part A - McKinney-Vento Homeless Assistance
• Emergency Relief Funds - CARES Act, CRRSA Act, ARP Act

Complaints from private schools, Glynn County School System employees, parents, and community stakeholders must be filed in writing to the site-based administrator or his/her designee. All information in the Glynn County Complaint form must be documented (see below). In the event the complaint cannot be resolved at the site level, or by the appropriate system-level personnel directly in charge of the program, a formal complaint must be filed in writing to the Glynn County School Superintendent or his/her designee.  The complaint must include the following:

1. A statement that the LEA has violated a requirement of a Federal statute or regulation that applies to an applicable program;
2. The date on which the violation occurred;
3. The facts on which the statement is based and the specific requirement allegedly violated (include citation to the Federal statute or regulation);
4. A list of the names and telephone numbers of individuals who can provide additional information;
5. Copies of all applicable documents supporting the complainant’s position; and 
6. The address of the complainant.

Within ten (10) days of receipt of the complaint, the Superintendent or his/her designee will issue a Letter of Acknowledgement to the complainant that contains the following information:

1. The date the Department received the complaint;
2. How the complainant may provide additional information;
3. A statement of the ways in which the Department may investigate or address the complaint; and
4. Any other pertinent information related to the complaint.

If additional information or an investigation is necessary, the Superintendent will have sixty (60) days from receipt of the information or completion of the investigation to issue a Letter of Findings. If the Letter of Findings indicates that a violation has been found, corrective action will be required and timelines for completion will be included. The 60-day timeline may be extended, if exceptional circumstances exist. The Letter of Findings will be sent directly to the complainant at the address provided in the complaint.

If the complaint cannot be resolved at the local level, the complainant has the right to request review of the decision by the Georgia Department of Education. The appeal must be accompanied by a copy of the Superintendent’s decision (Letter of Findings) and include a complete statement of the reasons supporting the appeal. The complaint can be filed in one of two ways:

1. Submitted electronically to the Georgia Department of Education: click HERE
2. Mailed to the Federal Programs Director at the Georgia Department of Education. Complaint must be addressed to: