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Technology Services » Technology Help Desk Guidelines

Technology Help Desk Guidelines

  1. Please use the online Technology Help Desk for all your technology related concerns
    1. Log into the Technology Help Desk here: https://glynn.incidentiq.com
  2. Entering a Technology Help Desk ticket provides the following benefits:
    1. All tickets are logged, tracked and archived
    2. Immediate notification to the appropriate Tech Shop team member
    3. Allows for escalation and prioritization of all technology problems
    4. Proper documentation by the Technology Services team
    5. Progress tracking
    6. Allows multiple technicians to see and work on your ticket at the same time
    7. Builds a knowledge base of known issues and fixes
  3. When entering a Technology Help Desk ticket be sure to include as much information as possible
    1. Select an appropriate category - what is this ticket about
    2. Select the appropriate asset or issue
    3. Enter detailed problem description
  4. By following the above guideline your problem is documented and will be addressed in a timely, professional manner
Related Links
  • Glynn County Schools Help Desk
    Glynn County schools Online Help Desk. Open, view and track your help desk tickets for Maintenance, Technology and Transportation related issues.